David K.
Residential Customer
"Great experience! Quick and easy. The tech showed up on time and was courteous. Highly recommend."
Susan C.
Residential Customer
"Fiberspark has put in internet services to all the homes at Amabel Pocket Neighborhood. They have been conscientious, professional and responsive. Love these guys. Highly recommend Fiberspark internet service!"
Marty J.
Business Service
"Fiberspark is a local, Ithaca-based company. Their management and customer service is top-notch and we couldn't be happier with the switch. Our connection is much faster now, and our bill much lighter."
Ryan B.
Residential Customer
"Had consistent, reliable internet all year. The install was quick and easy. They even wired an additional cable through the wall to my other room for free."
Svante Myrick
Former Mayor, Ithaca
"Fiberspark's fiber optic network gives Ithaca's residents and businesses the Internet service quality of a world-class connection with the customer service experience of a dedicated local company. We are lucky to have Fiberspark as a member of the Ithaca community."
Alex M.
Business Service
"Fiberspark's blazing-fast internet enables my team to develop apps without delay to meet customer needs in record time."
John Ward
2 months ago
Installation only took about 30 minutes, and installer was friendly. Service is impressive, wasn’t prepared for the internet speed. It’s Awesome!
Melody Swantek
4 months ago
The technician was very knowledgeable, and repaired my problem quickly. Fiberspark is an excellent company.
Elaine and Tom Lasater
4 months ago
Calling for tech support is NOT my favorite thing but after leaving a detailed email re: my issues, Julian very deftly took care of them remotely and left me very clear instructions to follow in order to hook back up to a better system. He’s the bomb.
Diane M
4 months ago
Great service from the initial phone call with a real person to answer the phone to email assistance and step by step instructions you all rocked it!!! Thank you so much. We are very pleased with your help and friendly service
Catherine McCarthy
5 months ago
Switched from Spectrum to Fiberspark and have been very happy. There were a few glitches with payments at the beginning, and it was great to resolve that with a human who answered the phone. They have been very responsive. Service is less expensive and much more reliable than with Spectrum.
Mitchell Logue
5 months ago
Excellent service. Internet quality and speed has been fantastic. Has only gone down once or twice in 6+ months and even then it was only 5-10 minutes max(likely maintenance). 5/5, would recommend! ~ In Nichols, NY
Gary Thompson
6 months ago
We had Fiberspark's sign up on our front yard for a long time. At least four other households on our street later signed up, too (based on their putting up signs).
We had a large tree limb fall in our yard, taking out the Fiberspark cable, our previous Spectrum cable, and an old telephone cable. Fiberspark had us up and running within 24 hours. Impressive customer service!
There are now three of us working from home and the high-speed internet has been a godsend. I am SO happy with our experience: approximately 50% faster speed than Spectrum at half the price.
We had a large tree limb fall in our yard, taking out the Fiberspark cable, our previous Spectrum cable, and an old telephone cable. Fiberspark had us up and running within 24 hours. Impressive customer service!
There are now three of us working from home and the high-speed internet has been a godsend. I am SO happy with our experience: approximately 50% faster speed than Spectrum at half the price.
RD Terry
6 months ago
My transition from spectrum to fiberspark was seamless and I have not had any issues or problems since switching. The appointment and the install was great, I have had virtually zero interruptions or problems or at least not enough to note. I would highly recommend.ybonly questionable issue is I was an early adopter when they first came to town and was knocking on doors and I am paying 10nmore than the advertised price of $55. Still much better than spectrum but still.
Shake Karapetyan
6 months ago
Getting the internet installed was a bit of a journey and took some back-and-forth to get everything sorted, including coordinating with my landlord for the cabling. There were a few delays along the way, but I do want to highlight that customer service was consistently very responsive and helpful throughout the process, which made a big difference.
Once the installation was complete, everything has been great. The connection has been fast, stable, and reliable, with no outages that we’ve noticed. Overall, I’m very happy with the service now that it’s up and running.
Once the installation was complete, everything has been great. The connection has been fast, stable, and reliable, with no outages that we’ve noticed. Overall, I’m very happy with the service now that it’s up and running.
